Frequently Asked Questions
Everything you need to know about your Allertons experience
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your beauty essentials are dispatched, we will send a tracking link so you can follow your package's journey to your door.
Do you offer international shipping?
Yes, Allertons ships worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific region.
What is your return policy for skincare and makeup?
For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
Are your beauty products cruelty-free?
We are committed to ethical beauty. The majority of our range is cruelty-free, and we clearly label vegan or organic products on their individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Clearpay.
Can I change my delivery address after ordering?
We aim to process orders as quickly as possible. If you need to change your address, please contact our customer service team within 1 hour of placing your order.